Support

Support & Troubleshooting

Click an issue below to expand tips and explanations. Most problems can be improved with small setting adjustments.

Before you worry

Background removal isn't a one-click problem — especially with hair, fur, shadows, or low-contrast subjects. TomsBGRemover gives you tools to improve results, but some images will need light tuning.

  • The app runs fully offline
  • Your images are never uploaded
  • Most quality issues are solvable with the controls below

Fast help

Try these first — they solve most issues quickly.

  • Switch between AI Mode and Auto AI Mode
  • Lower Mask Sensitivity if parts disappear
  • Increase Feather slightly for harsh edges
  • Use Sticker Mode only when you want a white outline
Read FAQ Contact Support
Edges look jagged or rough

This usually means the cutout is too aggressive.

  • Reduce Mask Sensitivity
  • Increase Feather / Soft Edge
  • Enable Edge Cleanup
Hair or fur looks messy

Fine detail is hard for AI cutouts.

  • Use AI Mode for manual tuning
  • Lower mask sensitivity
  • Increase feather slightly
Holes appear inside objects

Internal areas mistaken for background.

  • Lower Mask Sensitivity
  • Disable Edge Cleanup temporarily
Background not fully removed

Some backgrounds are very close in color to the subject.

  • Increase Mask Sensitivity slightly
  • Enable Color Spill Suppression
  • Compare AI Mode vs Auto AI Mode
Sticker outline looks wrong

Sticker Mode supports an adjustable 0–25 px border. If the outline looks too heavy, reduce the border thickness or try the Detect Existing Border option for artwork that already has a white edge.

App crashes or shows debug dialog
  • Restart the app and retry
  • Don't overwrite images open elsewhere
  • Try a different output folder
GPU acceleration not detected

GPU is optional and hardware-dependent. The app always falls back to CPU automatically. Driver updates may help.

Collecting logs for support

Logs help diagnose crashes, batch issues, and unexpected behavior.

  • TomsBGRemover.log is stored beside the app
  • Include the current session's log file
  • Describe what you were doing
  • Windows version
  • CPU and GPU model
  • Which mode was active
  • Image type and resolution

Still need help?

If you're seeing consistent issues, get in touch with details about your setup.

Contact Support Read the FAQ